 Obtaining Warranty Service
- Check the list of brand names on the tools, toys,
or appliance pages to see if we represent the company
that manufactures your product.
- Check your warranty in your instruction
manual or it may be available on the manufacturers
website. Most
warranties cover
your product for one year.
- Enclose a copy of your proof of purchase. This
may include one of the following: bill of sale,
credit card statement or canceled check.
- Package your product appropriately, in the original
shipping packaging if possible. We cannot be responsible
for items further broken from shipping and handling.
Ship it to :
 California Electric Service
1170-G Burnett Avenue
Concord, CA 94520
(925) 827-1011
Make sure that you include:
- Proof of Purchase
- A brief description
of the problem with
your appliance.
- A return address No
Post Office Boxes.
- A day time phone
number with area
code.
- Most warranty repairs
take from seven (7) to ten (10) business days for
us to complete.
- According to the guidelines of most small
appliance manufacturers, the consumer is responsible
only for shipping charges to our facility.
- If your manufacturer is not listed on our site
or you have questions regarding warranty
service contact us or call our customer service department
at (925) 827-1011
 LOCATE
YOUR MODEL NUMBER
The model and serial numbers are usually in a spot
where you can easily see them. But sometimes the numbers
and letters on the tag are hard to see--often because
of built-up soil. So, before you begin to hunt for
the tag, grab a flashlight and a soapy sponge. Careful! Don't scrub the tag with
anything abrasive--you might wipe the information right
off the tag!
Look for an aluminum tag--or a silver or white
adhesive label. The model number may be printed
or stamped onto the tag and it may be written
in two different type sizes or styles
California Electric Service has
provided name brand manufacturers with timely,
professional, authorized service for 125
years. This commitment to long term quality
repair and parts supply is a reason manufacturers
and customers continue to trust our services.
Warranty Administration:
We provide manufacturers with computerized
warranty reports and audit capabilities.
We provide service center technical assistance
programs with manufacturer direction.
We assist in computerized fault and failure rate reporting
to improve products.
Parts Distribution:
We stock and ship a huge inventory of parts
direct from our service center and network
of associates.
Fulfillment and Distribution:
We are set up to provide fulfillment and
distribution of parts.We are extremely proud of our product
refurbishing and repackaging facilities
Contact California Electric Service for
your individual consumer needs and for answers
to manufacturer support of products. Our
expertise in the rules and regulations concerning
product support is the product of experience
and pride.
 Repair Question & Answers
- Where are
repairs done?
Our location has a fully equipped workshop and qualified technicians,
therefore repairs are attended to on the premises.
- How long does
it take to have a repair completed?
Most repairs are completed in
the same day, on rare occasions the
unavailability of a spare part can
delay the completion of a repair.
- Can I get a
Quote first?
Yes, we will provide
an obligation free quote.
- Is there
a quote fee?
There is NO CHARGE to quote on many items
however items like commercial clippers,
electrical appliances, food processors,
breadmakers, etc may have an up front quote
fee, redeemable on completion of the
repair.
- What warranty
is there on repairs?
Most repair work and parts carry a 90 day
warranty.
- What spares
and accessories do you stock
If its available and a common part we probably have it, if we haven't
we can usually get it for you. We carry a large range of parts
and accessories for . Tell us what you need, and we will get back to
you with a price and availability.
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